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FAQs

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How old do I have to be to use your online gambling services?

You must be at least 18 years of age or older or legal (depending on the age of majority) in your jurisdiction to use our services.

How do I open a sports betting account with BetPhoenix?

You may open your BetPhoenix sports betting account either online, or over the phone by calling toll free 1-877-717-7747 and our courteous customer service staff will be happy to assist you. You may choose your own password, but your pin will be given to you. It just takes minutes.

Is there a minimum amount required to place a wager?

The minimum online wager is $5.00. Over the phone wagering requires a minimum of $50 per call.

I have forgotten my username and password, how can I recover them?

Please contact our customer service department by calling our toll-free number 1-877-717-7747 or via our live chat service. We will not send password information via email for security reasons.

How do I deposit money in my BetPhoenix.ag account?

BetPhoenix offers a wide variety of methods to deposit funds into your online gambling account. For a complete listing and description of deposit methods, please check out our  Banking section.

What are the currencies that BetPhoenix accepts?

Wager with BetPhoenix in US Dollars (USD).

Is my personal information secure?

BetPhoenix strives to ensure the integrity and security of its client's personal information by using the most advanced security technology available. Our clients can be confident that any transaction you make online, as well as your personal data, will remain completely confidential.

Account Security: BetPhoenix keeps records available upon request for every transaction and wager made within a maximum period of 90 days. Any information requests may be sent to memberservices@betphoenix.ag

Member Information: BetPhoenix collects no personal information that does not pertain to the purpose of providing service to our members. We strive to safeguard all personal information in an accurate and complete format and will never use it for any other purpose without your prior consent. There will never be any sale or trading of personal information provided to us by our members, including addresses, email, and phone numbers.

Are there any restrictions to gamble online with BetPhoenix Sportsbook?

BetPhoenix is fully licensed by the Government of Costa Rica to accept wagers over the internet and phone. To determine the legality of online gambling in your jurisdiction, you should consult your local governmental authorities or a qualified attorney.

In the case of a bad or reversed line, the wager will be deemed "No Action", and the member's account will be credited accordingly. Management will attempt to contact the client prior to game time via e-mail.

If the client has no e-mail or the e-mail address on file is no longer valid, the member's password will be pulled until the client contact us. If the play warrants immediate contact, management will attempt to reach the client by telephone.

Any attempts to take advantage of an obvious error or to past post on any action will not be accepted.

Do I have to pay taxes on my winnings?

BetPhoenix does not, and will not, provide any details regarding your BetPhoenix account to any third party. It is completely your decision to declare winnings or losses to the proper authorities in your tax jurisdiction.

I am having difficulties with my sports betting account. What should I do?

Contact our customer service department at your earliest convenience either via email at memberservices@betphoenix.ag, to our toll free number 1.888.889.4368 or via our live chat service. E-mails will be answered within 24 hours.