Deposit & Withdrawal Policies
- Deposits are accepted all day and most options transfer money to your account immediately. Feel free to contact us for more information on our deposit methods.
- Transfer fees will be covered on Person 2 Person deposits of $300 or more.
- Customers who deposit using a credit, debit or pre-paid card will be required to send in documents including: a copy of a valid photo id, copies of the front and back of each card used, utility bill and signed authorization form.
- Online Gaming activities may be restricted in some jurisdictions to government owned and managed lotteries, sports and horse wagering and may not be permitted in some cases. It is the sole responsibility of each customer to inform themselves of their local laws before funding their accounts.
- *Clients depositing via credit, debit card or MoneyLine must complete a 21 business day hold of their deposit + winnings before requesting a withdrawal out of their betting accounts.
- All withdrawal requests are subject to approval by management.
- Requests are accepted by phone or live chat only from Monday thru Friday between 8:00 a.m. and 2:00p.m. ET; processing times vary depending on the availability of methods; for more information please contact customer service.
- All rollover requirements must be met and all necessary documentation must be received in order to process a payout, fees are subject to change with no prior notice, although Betphoenix.ag will take all precautions to ensure clients are informed of any change in the fee structure.
- Although we strive to process payouts as quickly as possible due to restrictions in certain geographical areas as well as bank and processor transfer procedures all payouts may take up to 10 to 14 business days to process.
- Certain payout requests may be subject to further delays pending confirmation of deposit funds clearing.
- Certain withdrawal methods may not be available to all locations or restrictions may apply.
- *Clients depositing via credit, debit, pre-paid card or MoneyLine must complete a 21 business day hold of their deposit + winnings before requesting a withdrawal out of their betting account.