Withdrawal Rules

  1. Payout requests are accepted Monday through Friday between the hours of 8:00 AM and 2:00 PM EST.
  2. Withdrawals will only be processed in the name of the account holder, in the event that a client cannot receive the funds in his/her name a written signed authorization must be received with the name of the person to whom the payout is endorsed, in addition to this a valid photo id of the account holder must accompany the authorization form.
  3. All withdrawal requests must be placed directly with a customer service representative either by phone or live chat. Email withdrawal requests will not be honored.
  4. Customer must provide account number and password at the time of a withdrawal in order for our staff to accept the request. Failure to provide these or incorrect information provided will result in the denial of the request.
  5. All requirements including rollovers, play though periods and required documentation must be completed and received before a withdrawal can be processed.
  6. All payout requests undergo an internal due process and pass several stages of management approval before processing. The submission of a request by a customer service representative on behalf of the customer does not guarantee management approval.
  7. All payouts are subject to the funds being available in the account at the time the withdrawal is being processed; if funds are not available the withdrawal request will be cancelled.
  8. BetPhoenix reserves the right to request proper documentation such as but not limited to valid photo id, utility bills and copies of credit cards before processing a withdrawal. Failure to comply with this will result in the cancellation of the request.
  9. Before a member requests a payout it is their sole responsibility to ensure that all personal information including physical mailing address, phone number and email address are updated and correct in our system, in the event that redirect or re-send of a payment due to an incorrect address is necessary, it will be the clients responsibility to assume the administrative fee of minimum $50
  10. Processing of person to person transfer requests may take up to 48 to 72 hours depending on processor availability.
  11. Although we strive to process payouts as quickly as possible, some methods may take longer to process due to transfer procedures and any payout may take up to 10 to 14 business days to be processed.
  12. Depending on the deposit method some payout requests may be subject to additional holding periods.
  13. On occasions we have to process your request via another method than the one originally requested, in the event that the method is changed we will notify you.
  14. Payout requests may be cancelled or modified prior to them being processed, once the payout has been processed no changes are allowed, in the event that a payout is cancelled at the customer's request, any fees charged will not be reimbursed.
  15. Withdrawal methods, limits and fees are subject to change without prior notification.
  16. Non cashable bonuses will be reversed at the time of a withdrawal.
  17. In order to receive a free check payout, the account must be active for at least 30 days, client must leave a minimum of 20% of their available balance in the account, no payout via any method in the past 30 days and must have consistent account activity.
  18. The free check payout is available for recreational players only. If an account has been flagged as being a non-recreational player based on the wagering activity or any other reason; management reserves the right to revoke the free payout offering at any time without prior notification.
  19. BetPhoenix Sportsbook reserves the right to deny, reverse or hold any withdrawal request if fraud is suspected either pertaining to the deposit or the account activity.
  20. Maximum withdrawal allowed per account in a 7 day period regardless of the method is $4000 USD or its equivalent in the account currency.
  21. The BetPhoenix Sportsbook Management reserves the right to lower the maximum payout amount for any customer at any time.
  22. The house withdrawal rules will have precedence over any verbal or written offering by any employee of the company.
 
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