Alert!Due to COVID-19's impact, we are doing our best to keep providing you with the best service. However, if you experience any disruption, please feel free to contact us via Live Chat, E-Mail, or SMS.


Bitcoin is an innovative payment network and a new kind of money. It's a form of digital currency, created and held electronically.

  • Min: 10 USD
  • Max per transfer: 5,000 USD

For details on sending a Bitcoin transfer please contact customer service at 1-877-717-7747

  • Min: 10 USD
  • Max per transfer: 5,000 USD

Litecoin is a peer-to-peer cryptocurrency that enables instant payments to anyone in the world in a quick, secure, anonymous, and efficient manner.

Contact our customer service department at 1-877-717-7747 for more details on sending a Litecoin transfer.

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There's no place like a phone!

Send money and top-up securely from your mobile phone. Our international money transfer service is easy to use and provides you peace of mind. The BOSS Revolution Money Transfer App is trusted by millions of customers every day to stay in touch, and send funds around the world.

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Ride the digital wave with e-wallets.

Log in to your account, click on the cashier and follow these simple steps:

  1. Choose e-wallet (transaction detail)
  2. Type the amount you wish to deposit and click on "Deposit" button
  3. Verify the amount and click "Purchase" to be redirected to the payment screen. (First-time users require validation. Be advised that you will go into a third party website.)
  4. Put in your credit card information and click "Pay" to process the secure and verified payment.
  5. Follow the specific eWallet instructions to complete the process in the Cashier and start playing.
  • Min: 50 USD
  • Max: 500 USD

Please note deposits made with E-Wallets are subject to a 10 business day hold prior to account withdrawals.

For details on using e-wallets please contact customer service at 1-877-717-7747

ZPay is a fast, safe, and easy way to send money in minutes. Log into your account and visit our Banking Center or contact our Customer Support Team for more information.

  • Min: $100
  • Max: $2,500

For details please contact customer service at 1-877-717-7747

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Buy Bitcoin instantly with cash. The easiest and quickest way to purchase Bitcoin at thousands of local stores nationwide.

  • Min: $50
  • Max: $1,000

For details please contact customer service at 1-877-717-7747

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  • Min: 50 USD
  • Max: 700 USD

Contact our customer service department at 1-877-717-7747 for more details.

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Fees incurred for sending funds will be reimbursed on deposits of $300 or more, in the form of free play credits.

  • Min: 50 USD
  • Max: Upon Request

For details on sending a larger person to person money transfer amount please contact customer service at 1-877-717-7747

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To make a deposit using your Credit Card / Debit Card just contact our customer service department at 1-877-717-7747, and we will assist you on how to fund your account.

  • Min: 50 USD
  • Max: 500 USD

Deposits made with Visa Card are subject to a 10 business day hold and documents including a signed authorization form, a copy of a valid photo id, and copies of the front and back of the credit or debit card will be required. Contact customer service for further details at 1.877.717.7747.

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Contact customer service for further details at 1-877-717-7747.

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Money Transfer payouts are processed Monday thru Friday only. Processing times range from 24 to 72 hours.

Contact customer service to submit your request at 1-877-717-7747

  • Min: 100 USD
  • Max: 450 USD
  • Fees vary according to the amount requested please contact our customer service staff for more details.
  • 3rd Withdrawal or more in a 7 day period is subject to additional fees
  • Based on the processor: 1 payment per player name every 5 days is allowed via this method.
  • This method applies to the free payout every 30 days.
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You may place your check withdrawal request Monday through Friday. Checks are processed on Tuesday and delivery takes 3 to 4 business days. A maximum of 1 check a week per account can be processed due to processor restrictions. This method applies for the free payout every 30 days. Contact customer service to submit your request at 1-877-717-7747

  • Min: 1,000 USD
  • Max: 2,000 USD per week
  • Checks are sent in increments of 500 USD
  • Fees: $50 per check
  • Further restrictions may apply.

Deposit Rules

  1. All deposits are subject to management approval, BetPhoenix Sportsbook reserves the right to accept, deny, or reverse any deposit.
  2. The use of credit cards, as well as any of our e-wallet solutions and other electronic payment methods, is restricted to one account, meaning the same credit card number, bank account or e-wallet account cannot be used by more than 1 client.
  3. Credit cards or e-wallet accounts must be in the name registered in the account with BetPhoenix Sportsbook. In the event that the customer wishes to use a card or e-wallet account that is not in their name, the deposit must first be approved by management and proper documentation of card or e-wallet holder must be on file prior to the deposit being made.
  4. Deposit limits vary depending on the method used, any limit increase must be approved by management and BetPhoenix Sportsbook reserves the right to request sufficient documentation from any customer to validate the identity of the client before any limits are increased. Providing such documentation will not guarantee any increase in the deposit limits.
  5. Deposit options may vary depending on your location, for a complete list of deposit options please refer to our Banking section or contact our support team via live chat, phone at 1-877-717-7747 or via email at [email protected]
  6. Any member found to be committing fraud of any kind with credit cards or any other electronic payment method will be subject to criminal and/or civil prosecution.
  7. All winnings resulting from the illicit use of credit cards or any other electronic payment method will be automatically forfeited.
  8. The descriptor on your credit card billing statement may vary from one transaction to the next as we use different processing companies. If you are unsure about a charge reflected on your statement please contact our security department to inquire about the charge [email protected]
  9. Credit card deposits as well as some e-wallet solutions are subject to a 10 business day hold before any payout can be processed and proper documentation will be required.
  10. Currently, the default currency in our cashier is USD, if your account is in a different currency you must contact our customer service department prior to any deposit to receive the proper instructions.
  11. Deposits that are not processed through our cashier will not be credited automatically; it is the responsibility of the customer to contact our customer service department in order to inform them of the deposit to ensure it is credited in a timely manner.
  12. BetPhoenix Sportsbook is not responsible for deposits not notified to its customer service department.
  13. In the event funds are credited to a customer's account in error, it is incumbent upon the customer to notify BetPhoenix of aforesaid error without delay. For accounts with negative balances, BetPhoenix Sportsbook reserves the right to cancel any pending plays, whether placed with funds resulting from the error or not.
  14. In the event of delays due to transaction errors or third party processing delays, BetPhoenix can not be held liable for any wagers missed due to the delay.
  15. Fees will be covered on a person to person transfers of $300 or more.
  16. BetPhoenix is not liable for any fees incurred in the funding of e-wallet accounts or the transfer fees charged by the e-wallet company.
  17. BetPhoenix Sportsbook will not be liable for any additional fees charged by the member's banking institution such as but not limited to; cash advance fees, international processing or currency fees, overdraft fees, or administrative banking fees.
  18. BetPhoenix Sportsbook relies on the service of third party processors and cannot be held liable for any failure on their part.
  19. The availability of deposit methods is subject to change without prior notice.
  20. The house deposit rules will supersede any verbal or written offering of any employee of BetPhoenix Sportsbook.
  21. Online Gaming activities may be restricted in some jurisdictions to government-owned and managed lotteries, sports and horse wagering and may not be permitted in some cases. It is the sole responsibility of each customer to inform themselves of their local laws before funding their accounts.
  22. The Bitcoin payment address should contain no prior transaction. We reserved the right to refuse payment if there is an existing transaction found on the given address.

Withdrawal Rules

  1. Payout requests are accepted Monday through Friday between the hours of 8:00 AM and 2:00 PM EST.
  2. Withdrawals will only be processed in the name of the account holder, in the event that a client cannot receive the funds in his/her name a written signed authorization must be received with the name of the person to whom the payout is endorsed, in addition to this a valid photo id of the account holder must accompany the authorization form.
  3. All withdrawal requests must be placed directly with a customer service representative either by phone or live chat. Email withdrawal requests will not be honored.
  4. The customer must provide an account number and password at the time of withdrawal in order for our staff to accept the request. Failure to provide these or incorrect information provided will result in the denial of the request.
  5. All requirements including rollovers, play though periods and required documentation must be completed and received before a withdrawal can be processed.
  6. All payout requests undergo an internal due process and pass several stages of management approval before processing. The submission of a request by a customer service representative on behalf of the customer does not guarantee management approval.
  7. All payouts are subject to the funds being available in the account at the time the withdrawal is being processed; if funds are not available the withdrawal request will be canceled.
  8. BetPhoenix reserves the right to request proper documentation such as but not limited to valid photo id, utility bills, and copies of credit cards before processing a withdrawal. Failure to comply with this will result in the cancellation of the request.
  9. Before a member requests a payout it is their sole responsibility to ensure that all personal information including physical mailing address, phone number, and email address is updated and correct in our system, in the event that redirects or re-send of payment due to an incorrect address is necessary, it will be the client's responsibility to assume the administrative fee of minimum $50
  10. Processing of person to person transfer requests may take up to 48 to 72 hours depending on processor availability.
  11. Although we strive to process payouts as quickly as possible, some methods may take longer to process due to transfer procedures and any payout may take up to 10 to 14 business days to be processed.
  12. Depending on the deposit method some payout requests may be subject to additional holding periods.
  13. On occasions, we have to process your request via another method than the one originally requested, in the event that the method is changed we will notify you.
  14. Payout requests may be canceled or modified prior to them being processed, once the payout has been processed no changes are allowed, in the event that a payout is canceled at the customer's request, any fees charged will not be reimbursed.
  15. Withdrawal methods, limits, and fees are subject to change without prior notification.
  16. Non-cashable bonuses will be reversed at the time of withdrawal.
  17. In order to receive a free check payout, the account must be active for at least 30 days, the client must leave a minimum of 20% of their available balance in the account, no payout via any method in the past 30 days and must have consistent account activity.
  18. The free check payout is available for recreational players only. If an account has been flagged as being a non-recreational player based on the wagering activity or any other reason, management reserves the right to revoke the free payout offering at any time without prior notification.
  19. BetPhoenix Sportsbook reserves the right to deny, reverse, or hold any withdrawal request if fraud is suspected either pertaining to the deposit or the account activity.
  20. Maximum withdrawal allowed per account in a 7 day period regardless of the method is $4000 USD or its equivalent in the account currency.
  21. The BetPhoenix Sportsbook Management reserves the right to lower the maximum payout amount for any customer at any time.
  22. The house withdrawal rules will have precedence over any verbal or written offering by any employee of the company.