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Privacy Policy

BetPhoenix Sportsbook values and respects the privacy of its visitors and members. The purpose of this policy is to inform you of the way in which we deal with the information provided by you that enables us to effectively manage your relationship with BetPhoenix. Please read this carefully before you provide us with any personal information.

Children's Protection

BetPhoenix does not market to children under the age of 18. And its use is prohibited to anyone under the age of 18.

What Information BetPhoenix Sportsbook Collects?

BetPhoenix Sportsbook gathers the details provided by visitors upon registering or initiating transactions and tracking information from navigating our site. Our goal is to use the information you provide us to serve your needs better and to help us improving the quality and usefulness of our site.

We require the following information upon registration:

  • Email address
  • Password
  • Date of birth
  • First and last Name
  • Phone number
  • Address including, City, State, Postal Code and Country
  • How did you hear about us.

How does BetPhoenix Sportsbook use my information?

Email Addresses

Occasionally we may provide via email new offers, products, services and other useful information that we hope will interest you. In case you do not wish to receive such email, let us know at your earliest convenience.

Updating Your Registration Profile

You may contact our support team 1.877.717.7747 to update your contact information such as phone, address and password. For verification purposes we will require your User Name and Current Password before making any changes to your profile, additional information may be requested.


To help us tailor our site to the needs and interests of our visitors, we keep track of the pages visited by our users by placing a small entry in a text file, called a cookie, on your hard drive. The cookie contains an ID number that allows us to track the pages you've visited. We aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns. We use this information to improve our site by making it more responsive to the needs of our users. The help function on most browsers contains information on how to set your browser to notify you before accepting a cookie or to disable cookies entirely.

Browser Level Information

Our Web server automatically collects your IP address when you request pages from our server. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data (such as the Web pages you request) can be sent to you. We also collect information on the operating system you're running on your computer and the Web browser software you're using to access our site so we can optimize our site for the most popular operating systems and Web browsers. And, because we like to know how you found our site, we keep track of where you came from.


The information we collect from our visitors is stored in databases we control. Physical access to the servers on which we store visitor information is restricted.

We don't share your credit card information with anyone, except as may be necessary to process your transactions. To protect the privacy of your credit card number and other ordering information, we encrypt this information for transit over the Internet using a Secure Sockets Layer ("SSL") connection. However, as effective as modern security practices are, no physical or electronic security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted over the Internet.

Most Web browsers allow use of an SSL connection. If your browser does not support use of an SSL connection, or if you prefer not to send your credit card number over the Internet, you can contact us via our toll free number at 1.888.889.4368 and we will gladly process your deposit manually.

Disclosure of Information

BetPhoenix Sportsbook does not share or sell any information for purposes of economic gain; however there will be times in which we will have to disclose your personal information to a third party such as:

  1. In the event that we receive a valid court order.
  2. In order to enforce or apply our Terms and Conditions and other agreements, or to protect our property, this includes but it's not limited to exchanging information with other companies and organizations for the purpose of verification, fraud protection and credit risk reduction.
  3. In the event that we employ the services of a third party to help us provide our online services, or send promotional items to you.

Our site may from time to time contain links to other web services over which we have no control and therefore we are cannot be responsible for the privacy practices and policies of this sites if you chose to link to them through our site. We strongly encourage our members to read and review the privacy policies of those other sites so you can understand how they collect, use and share your information.

Changes to This Privacy Policy

This privacy policy adjusts to the evolving Web environment, thus is subject to change; at which moment the new policy will be posted immediately. The use of BetPhoenix Sportsbook and our services constitutes an agreement to solve any dispute over privacy by the then-current version of the Online Privacy Policy and Visitor Agreement. We will notify you of any changes affecting the use of personally identifiable information differently from what was stated at the time it was collected, giving you the option to decline the proposed use.

Mobile Phone Numbers

As with email address, it is our interest to benefit you via SMS with new offers as well as important products and services of high interest. Nevertheless, if you find this useful information unsuitable to your needs, let us know that you would rather not receive such messages or offers at your earliest convenience.

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