Welcome to BetPhoenix.ag. By accessing our website, you agree to abide by the following terms and conditions. These terms are designed to maintain a safe and transparent environment for all users. Please read them carefully to understand your rights and obligations when using BetPhoenix.ag.
1. Acceptance of Terms
Using BetPhoenix.ag signifies your acceptance of these Terms and Conditions. If you do not agree, please do not use our website.
2. Eligibility
2.1 Age Limit
You must be at least 18 years old or the legal age of majority in your jurisdiction to use our services.
2.2 Restricted Countries
Residents from the countries listed below cannot open an account or place bets. Ensure you comply with your local laws before using our services.
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Republic of (Brazzaville), Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Democratic Republic of the Congo (Kinshasa), Denmark, Djibouti, Dominica, East Timor (Timor-Leste), Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Great Britain, Greece, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Haiti, Holy See, Hungary, Iceland, India, Iran (Islamic Republic of), Iraq, Ireland, Israel, Italy, Ivory Coast (Cote d'Ivoire), Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Rep. (North Korea), Korea, Republic of (South Korea), Kosovo, Kuwait, Kyrgyzstan, Lao, People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Rep. of, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Federal States of, Moldova, Republic of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Burma, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Niger, Nigeria, Niue, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian territories, Papua New Guinea, Pitcairn Island, Poland, Portugal, Qatar, Reunion Island, Romania, Russian Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia (Slovak Republic), Slovenia, Solomon Islands, Somalia, South Africa, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Syrian Arab Republic, Tajikistan, Tanzania, Tibet, Timor-Leste (East Timor), Togo, Tokelau, Tonga, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Vanuatu, Vatican City State (Holy See), Virgin Islands (British), Wallis and Futuna Islands, Western Sahara, Yemen, Zambia, Zimbabwe.
2.3 Recreational Players Only
BetPhoenix.ag is designed for recreational players. Professional players are not permitted to use our services. If you are identified as a professional player, we reserve the right to:
- Immediately close your account.
- Void any bets placed.
- Forfeit any bonuses, winnings, or promotions.
Our services are intended for personal entertainment. We appreciate your understanding and cooperation in maintaining a fair environment.
3. Your Account
3.1 Account Registration
You must register an account to use our services.
3.2 Duplicate Accounts
Creating multiple accounts is prohibited. Each user may maintain only one account. Duplicate accounts will be closed, and any bets placed from them will be voided. Bonuses, winnings, or promotions from duplicate accounts will be forfeited. Contact customer support if you believe your account has been duplicated in error.
3.3 Account Currency
All accounts are maintained in US Dollars (USD). Transactions, including deposits, withdrawals, and bets, will be conducted in USD. Be aware of any exchange rates or fees if transacting in a different currency.
3.4 Account Security
You are responsible for the confidentiality of your account information, including your username and password. You agree to:
- Notify BetPhoenix immediately of any unauthorized use or security breach.
- Log out at the end of each session.
BetPhoenix is not liable for any loss or damage from your failure to comply.
3.5 Account Information
Ensure the information provided during registration is accurate, complete, and up-to-date. You agree to:
- Update your information promptly.
- Not impersonate any person or entity or misrepresent your affiliation.
You are automatically opted in to receive marketing emails and SMS messages. You can opt out as described in the Opt-out section.
BetPhoenix may suspend or terminate your account if any information provided is inaccurate, not current, or incomplete.
3.6 Account Activity
BetPhoenix.ag is for personal use only. Ensure your use is lawful and agree not to:
- Use your account for unlawful activities, including money laundering, fraud, or match-fixing.
- Engage in activities that could damage, disable, overburden, or impair our services.
- Interfere with or disrupt our services or networks.
BetPhoenix reserves the right to monitor account activity and suspend or terminate accounts involved in suspicious activities.
3.7 Prohibited Use of Bots
The use of bots, automated systems, or any software that interacts with our services is strictly prohibited. Accounts using such systems will be immediately suspended or terminated, and bets placed will be voided. We reserve the right to take further legal action.
4. Deposits and Withdrawals
4.1 Deposits
Deposits can be made using various methods, including credit cards, cryptocurrencies, and person-to-person money transfers (cash). Deposits are subject to verification, and additional documentation may be requested, such as a picture ID and utility bill. Every deposit has a 1x rollover requirement.
4.2 Withdrawals
Withdrawals are subject to verification, and additional documentation may be requested, such as a picture ID and utility bill.
4.3 Restricted Countries for Deposits and Withdrawals
Residents of the following countries can open an account but are limited to using cash only, with no access to cryptocurrency or credit cards: Bermuda, Greenland, El Salvador, Guatemala, Nicaragua, Belize, Honduras, Panama, Uruguay, Bolivia, Paraguay, Brazil, Trinidad and Tobago, Colombia, Ecuador, Peru, Argentina, Chile, Japan, China, Hong Kong, Macao, Taiwan (Republic of China), Philippines, Vietnam, Singapore, Thailand, Indonesia.
4.4 Chargebacks
A chargeback occurs when a customer disputes a transaction with their credit card issuer, resulting in the reversal of the transaction. BetPhoenix.ag takes chargebacks seriously and may:
- Investigate the chargeback claim.
- Suspend your account during the investigation.
- Deduct the disputed amount from your balance.
- Charge a processing fee for administrative costs.
Repeated chargebacks may result in permanent account closure. Contact customer support if you believe a chargeback was made in error.
5. Opt-out
To opt out of marketing communications, contact customer support at [email protected] or follow the opt-out instructions in our emails and SMS messages. Note that you may still receive transactional or administrative messages related to your account.
6. Confidentiality
We are committed to maintaining the confidentiality of your personal and account information. Advanced security measures are employed to protect your data from unauthorized access. Your information will be used according to our Privacy Policy and will not be disclosed to third parties without your consent, except as required by law. Review our Privacy Policy for details on how we collect, use, and protect your personal information.
7. Security
BetPhoenix.ag employs robust security measures, including advanced encryption technologies, to protect your personal and financial information during transmission and storage. Our protocols are regularly updated to meet industry standards. However, absolute security cannot be guaranteed, and you acknowledge that you provide your information at your own risk. Transactions and wagers are recorded for 90 days. Information requests can be sent to: [email protected].
8. Responsible Gambling
We promote responsible gambling. Review our Responsible Gambling page for tips on gambling responsibly and resources if you need assistance.
9. Bonuses and Promotions
All bonuses and promotions are subject to specific terms and conditions. Read and understand these terms before participating.
10. Betting Rules
All bets are subject to our betting rules, available on our website. It is your responsibility to read and understand these rules before placing bets.
11. Intellectual Property
All content on BetPhoenix.ag, including text, graphics, logos, images, audio clips, video clips, and software, is the property of BetPhoenix or its content suppliers and protected by international copyright laws. Unauthorized use or reproduction is prohibited. You may not modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content without prior written consent.
12. Limitation of Liability
To the fullest extent permitted by law, BetPhoenix will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use our services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages. We are not responsible for:
- Errors, mistakes, or inaccuracies of content.
- Unauthorized access to or use of our servers and/or personal information stored therein.
- Interruptions or cessation of transmission to or from our services.
- Bugs, viruses, or the like transmitted through our services by third parties.
- Loss or damage from the use of any content posted, emailed, transmitted, or otherwise made available through our services.
Your sole remedy for dissatisfaction with our services is to stop using them. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.
13. License to Use
BetPhoenix.ag grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our services for personal, non-commercial purposes. This license is subject to compliance with these Terms and Conditions. You agree not to:
- Modify, distribute, or create derivative works based on our services.
- Use our services for any unlawful purpose.
- Reverse engineer, decompile, or disassemble any software used in our services.
- Remove any copyright or other proprietary notices contained in our services.
- Use automated systems or software to extract data for commercial purposes.
We reserve the right to revoke this license at any time for any reason, including breach of these Terms and Conditions.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao. Any disputes arising out of or relating to these terms will be resolved in the courts of Curaçao.
15. Termination
BetPhoenix reserves the right to terminate your account and access to our services at our discretion, without notice, for reasons including but not limited to:
- Breach of these Terms and Conditions.
- Suspected fraudulent activity.
- Unauthorized use of bots or automated systems.
- Activities harmful to the integrity of our services.
Upon termination, your right to use our services ceases immediately. Bets placed prior to termination will be honored unless they violate these terms. Funds in your account at termination will be returned, subject to deductions for outstanding charges or fees.
16. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes are effective immediately upon posting on our website. Continued use of our services signifies acceptance of the new terms.
17. Contact Information
For questions or concerns regarding these Terms and Conditions, contact us at:
Email: [email protected]
Phone: 1-877-717-7747
