Terms and Conditions

Welcome to BetPhoenix.ag. By accessing our website, you agree to abide by the following terms and conditions. These terms are designed to maintain a safe and transparent environment for all users. Please read them carefully to understand your rights and obligations when using BetPhoenix.ag.

1. Acceptance of Terms

Using BetPhoenix.ag signifies your acceptance of these Terms and Conditions. BetPhoenix.ag is licensed and regulated by the Anjouan Gaming Commission. The Company operates in accordance with the laws and regulations applicable to licensed gaming operators under the jurisdiction of the Autonomous Island of Anjouan, Union of the Comoros.

By using our services, you acknowledge that BetPhoenix.ag operates as a recreational gaming platform designed to promote fair, transparent, and responsible entertainment. If you do not agree to these Terms and Conditions, you must immediately stop using BetPhoenix.ag. Continued use after any updates constitutes acceptance of the revised Terms.

2. Eligibility

2.1 Age Limit

Participation in our services is strictly limited to individuals who are at least 18 years of age, or the minimum legal age required by their jurisdiction of residence, whichever is higher.

To comply with our licensing requirements, BetPhoenix.ag reserves the right to verify player identity and age by requesting valid government-issued photo identification and proof of address prior to processing withdrawals or at any other time deemed necessary.

Accounts that cannot be verified may be suspended or closed in accordance with regulatory obligations.

2.2 Restricted Countries

Residents from the countries listed below cannot open an account or place bets. Ensure you comply with your local laws before using our services.

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Republic of (Brazzaville), Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Democratic Republic of the Congo (Kinshasa), Denmark, Djibouti, Dominica, East Timor (Timor-Leste), Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Great Britain, Greece, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Haiti, Holy See, Hungary, Iceland, India, Iran (Islamic Republic of), Iraq, Ireland, Israel, Italy, Ivory Coast (Cote d'Ivoire), Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Rep. (North Korea), Korea, Republic of (South Korea), Kosovo, Kuwait, Kyrgyzstan, Lao, People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Rep. of, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Federal States of, Moldova, Republic of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Burma, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Niger, Nigeria, Niue, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian territories, Papua New Guinea, Pitcairn Island, Poland, Portugal, Qatar, Reunion Island, Romania, Russian Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia (Slovak Republic), Slovenia, Solomon Islands, Somalia, South Africa, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Syrian Arab Republic, Tajikistan, Tanzania, Tibet, Timor-Leste (East Timor), Togo, Tokelau, Tonga, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vanuatu, Vatican City State (Holy See), Virgin Islands (British), Wallis and Futuna Islands, Western Sahara, Yemen, Zambia, Zimbabwe.

2.3 Recreational Players Only

BetPhoenix.ag is intended solely for recreational players who participate in sports betting for personal entertainment purposes. The platform is designed to maintain a fair, balanced, and enjoyable environment for all users.

When an account’s betting activity differs from the typical recreational play patterns our platform is designed to support, such activity may be subject to review by management. BetPhoenix reserves the right to evaluate account behavior to ensure compliance with our recreational use policy and to prevent practices inconsistent with fair play.

To maintain an active status consistent with recreational standards, players are expected to demonstrate regular engagement—generally reflected by placing approximately ten (10) wagers per week. This guideline assists in verifying ongoing recreational activity and account eligibility under our operational framework.

Certain withdrawal requests may be subject to additional review or verification by management in accordance with our standard compliance procedures. BetPhoenix reserves the right to take any necessary action to uphold the integrity of its recreational environment, including account suspension or closure where appropriate.

3. Your Account

3.1 Account Registration

You must register an account to use our services.

3.2 Duplicate Accounts

Creating multiple accounts is prohibited. Each user may maintain only one account. Duplicate accounts will be closed, and any bets placed from them will be voided. Bonuses, winnings, or promotions from duplicate accounts will be forfeited. Contact customer support if you believe your account has been duplicated in error.

3.3 Account Currency

All accounts are maintained in US Dollars (USD). Transactions, including deposits, withdrawals, and bets, will be conducted in USD. Be aware of any exchange rates or fees if transacting in a different currency.

3.4 Account Security

You are responsible for the confidentiality of your account information, including your username and password. You agree to:

  • Notify BetPhoenix immediately of any unauthorized use or security breach.
  • Log out at the end of each session.

BetPhoenix is not liable for any loss or damage from your failure to comply.

3.5 Account Information

Ensure the information provided during registration is accurate, complete, and up-to-date. You agree to:

  • Update your information promptly.
  • Not impersonate any person or entity or misrepresent your affiliation.

You are automatically opted in to receive marketing emails and SMS messages. You can opt out as described in the Opt-out section.

BetPhoenix may suspend or terminate your account if any information provided is inaccurate, not current, or incomplete.

3.6 Account Activity

BetPhoenix.ag is for personal use only. Ensure your use is lawful and agree not to:

  • Use your account for unlawful activities, including money laundering, fraud, or match-fixing.
  • Engage in activities that could damage, disable, overburden, or impair our services.
  • Interfere with or disrupt our services or networks.

Players must ensure they have an equal amount wagered on full games and derived events before requesting a payout. Derived events include, but are not limited to, live betting, quarter betting, team props, player props, and minor league bets.

BetPhoenix reserves the right to monitor account activity and suspend or terminate accounts involved in suspicious activities.

3.7 Prohibited Use of Bots

The use of bots, automated systems, or any software that interacts with our services is strictly prohibited. Accounts using such systems will be immediately suspended or terminated, and bets placed will be voided. We reserve the right to take further legal action.

4. Deposits and Withdrawals

4.1 Deposits

Deposits can be made using various methods, including credit cards, cryptocurrencies, and person-to-person money transfers (cash). Deposits are subject to verification, and additional documentation may be requested, such as a picture ID and utility bill. Every deposit has a 1x rollover requirement.

4.2 Withdrawals

Withdrawals are subject to verification, and additional documentation may be requested, such as a picture ID and utility bill.

4.3 Restricted Countries for Deposits and Withdrawals

Residents of the following countries can open an account but are limited to using cash and cryptocurrency only, with no access to credit cards: Bermuda, Greenland, El Salvador, Guatemala, Nicaragua, Belize, Honduras, Panama, Uruguay, Bolivia, Paraguay, Brazil, Trinidad and Tobago, Colombia, Ecuador, Peru, Argentina, Chile, Japan, China, Hong Kong, Macao, Taiwan (Republic of China), Philippines, Vietnam, Singapore, Thailand, Indonesia.

4.4 Chargebacks

A chargeback occurs when a customer disputes a transaction with their credit card issuer, resulting in the reversal of the transaction. BetPhoenix.ag takes chargebacks seriously and may:

  • Investigate the chargeback claim.
  • Suspend your account during the investigation.
  • Deduct the disputed amount from your balance.
  • Charge a processing fee for administrative costs.

Repeated chargebacks may result in permanent account closure. Contact customer support if you believe a chargeback was made in error.

5. Opt-out

To opt out of marketing communications, contact customer support at [email protected] or follow the opt-out instructions in our emails and SMS messages. Note that you may still receive transactional or administrative messages related to your account.

6. Privacy and Data Protection

BetPhoenix.ag is committed to protecting the privacy and security of all users.

BetPhoenix.ag complies with international data protection regulations, including the General Data Protection Regulation (GDPR) where applicable.

Personal and financial information provided by players is collected and processed solely for legitimate operational purposes, such as account management, payment processing, anti-fraud verification, and compliance with anti-money-laundering (AML) obligations. All sensitive data is stored in secure, encrypted databases and transmitted using industry-standard SSL encryption protocols to prevent unauthorized access, alteration, or misuse.

Access to player data is strictly limited to authorized personnel who are bound by confidentiality and data-handling policies. BetPhoenix.ag does not sell, rent, or trade user information to third parties. Any disclosure of data to service providers or authorities is made only when required for compliance with legal, regulatory, or security obligations.

Users have the right to request access, correction, restriction, or deletion of their personal information at any time by contacting [email protected]. Upon verification, requests will be processed within a reasonable timeframe in accordance with applicable laws.

In the unlikely event of a data breach that could compromise user information, BetPhoenix.ag will promptly notify the affected users and relevant authorities in accordance with applicable data-protection laws.

By using this website, you consent to the collection and processing of your personal data in accordance with this Privacy and Data Protection clause and our full Privacy Policy, which provides additional details on how we safeguard your information.

Privacy-related requests may also be submitted to our general support address at [email protected]

7. Security

BetPhoenix.ag employs robust security measures, including advanced encryption technologies, to protect your personal and financial information during transmission and storage. Our protocols are regularly updated to meet industry standards. However, absolute security cannot be guaranteed, and you acknowledge that you provide your information at your own risk. Transactions and wagers are recorded for 90 days. Information requests can be sent to: [email protected].

8. Responsible Gambling

BetPhoenix.ag is committed to providing a safe and responsible gaming environment.

We offer the following player protection tools:

  • Self-exclusion: Players may request temporary or permanent exclusion from the platform.
  • Deposit and time limits: Users can set personal daily, weekly, or monthly limits.
  • Reality checks: Players may activate periodic notifications of time spent in a session.

BetPhoenix.ag does not permit underage gambling and does not target minors or vulnerable individuals in any form of advertising or promotion.

If you believe you may have a gambling problem, please seek help through the following organizations:

9. Bonuses and Promotions

All bonuses and promotions are subject to specific terms and conditions. Read and understand these terms before participating.

10. Betting Rules

All bets are subject to our betting rules, available on our website. It is your responsibility to read and understand these rules before placing bets.

11. Intellectual Property

All content on BetPhoenix.ag, including text, graphics, logos, images, audio clips, video clips, and software, is the property of BetPhoenix or its content suppliers and protected by international copyright laws. Unauthorized use or reproduction is prohibited. You may not modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content without prior written consent.

12. Limitation of Liability

To the fullest extent permitted by law, BetPhoenix will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use our services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages. We are not responsible for:

  • Errors, mistakes, or inaccuracies of content.
  • Unauthorized access to or use of our servers and/or personal information stored therein.
  • Interruptions or cessation of transmission to or from our services.
  • Bugs, viruses, or the like transmitted through our services by third parties.
  • Loss or damage from the use of any content posted, emailed, transmitted, or otherwise made available through our services.

Your sole remedy for dissatisfaction with our services is to stop using them. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

Nothing in these Terms shall exclude or limit any liability which cannot be excluded or limited under applicable law.

13. License to Use

BetPhoenix.ag grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our services for personal, non-commercial purposes. This license is subject to compliance with these Terms and Conditions. You agree not to:

  • Modify, distribute, or create derivative works based on our services.
  • Use our services for any unlawful purpose.
  • Reverse engineer, decompile, or disassemble any software used in our services.
  • Remove any copyright or other proprietary notices contained in our services.
  • Use automated systems or software to extract data for commercial purposes.

We reserve the right to revoke this license at any time for any reason, including breach of these Terms and Conditions.

14. Governing Law

BetPhoenix.ag is owned and operated by INTERNATIONAL RADICAL INVESTMENT SOCIEDAD ANONIMA, a limited liability company registered in Costa Rica under company registration number 3-101-712502. The company is licensed and regulated by the Anjouan Gaming Commission under License No. ALSI-202509042-FI1, issued by the Government of the Autonomous Island of Anjouan, Union of the Comoros.

All gaming and betting activities offered through this website are conducted under the authority of this license. Accordingly, these Terms and Conditions, and any disputes arising from or related to their interpretation or execution, shall be governed by and construed in accordance with the laws of Anjouan.

By accessing and using our services, you acknowledge that you are participating in gaming activities regulated by the Anjouan Gaming Commission and agree that any disputes not resolved through our internal complaint procedure or approved Alternative Dispute Resolution (ADR) process shall be subject to the exclusive jurisdiction of the courts of Anjouan.

BetPhoenix.ag and INTERNATIONAL RADICAL INVESTMENT SOCIEDAD ANONIMA comply fully with all applicable gaming, data protection, and anti-money-laundering regulations as prescribed by the Anjouan Licensing Authority, ensuring a fair, transparent, and secure gaming environment for all players.

15. Termination

BetPhoenix reserves the right to terminate your account and access to our services at our discretion, without notice, for reasons including but not limited to:

  • Breach of these Terms and Conditions.
  • Suspected fraudulent activity.
  • Unauthorized use of bots or automated systems.
  • Activities harmful to the integrity of our services.

Upon termination, your right to use our services ceases immediately. Bets placed prior to termination will be honored unless they violate these terms. Funds in your account at termination will be returned, subject to deductions for outstanding charges or fees.

16. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Unless otherwise stated, changes take effect upon posting on our website. We encourage users to review these Terms regularly, as continued use of our services signifies acceptance of the updated Terms.

17. Contact Information

For questions or concerns regarding these Terms and Conditions, contact us at: