KYC Policy

You are here

Last updated: Tuesday, January 26, 2021

When a user selects to make total deposits/withdrawals of over $200 inside the betphoenix.ag Platform, then it is compulsory for them to perform a full KYC process.

During this process, the user will have to input some basic details about themselves and then upload

  1. A proof of ID (in some cases front and back depending on the doc).
  2. A selfie of themselves holding the ID doc.
  3. A bank statement/Utility Bill.

Once uploaded, the user will get a “Temporarily Approved” Status and the documents will now be on our side, and the “KYC Team” will have 24hrs to go over them and email the user about the outcome:

  • Approval.
  • Rejection.
  • More information needed – No change in Status.

When the user is on “Temporarily Approved” Status then

  • They can use the platform normally.
  • They cannot deposit more than $200 in total.
  • They cannot withdraw more than $200.
  • United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao, Sint Maarten, Australia and its territories, United Kingdom of Great Britain and Northern Ireland and Cyprus.

Guideline for the “KYC Process”

  1. Proof of ID
    1. Signature Is there.
    2. Country is not a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Australia and its territories, United Kingdom of Great Britain, Northern Ireland and Cyprus.
    3. Full Name matches client’s name.
    4. Document does not expire in the next 3 months.
    5. Owner is over 18 years of age.
  1. Proof of Residence
    1. Bank Statement or Utility Bill.
    2. Country is not a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Australia and its territories, United Kingdom of Great Britain, Northern Ireland and Cyprus.
    3. Full Name matches client’s name and is same as in proof of ID.
    4. Date of Issue: In the last 3 months.
  1. Selfie with ID
    1. Holder is the same as in the ID document above.
    2. ID document is the same as in “1”. Make sure photo/ID number is the same.

Notes on the “KYC Process”

  1. When the KYC process is unsuccessful, the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.
  2. Once all proper documents are in our possession then the account gets approved.

“Other AML measures”

  1. If a user has not passed full KYC then they can deposit/withdraw up to $200.
  2. If a user has passed the KYC process successfully then
    1. There is a deposit limit per transaction (max $5,000).
    2. Prior to any withdrawal there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform.
  3. Under no circumstances may a user transfer funds directly to another user.
X
Our Customer Service staff is available 7 days a week between:
5:00 am - 9:00 pm PST.
8:00 am - 12:00 am EST.
Home
Create your BetPhoenix Account

It's free and only takes a few minutes

Our Customer Service staff is available 7 days a week between:
5:00 am - 9:00 pm PST.
8:00 am - 12:00 am EST.

BetPhoenix is Sportsbook, Live Casino, Virtual Casino, Lottery & Racebook. All in one!
Whether you prefer the adrenaline of sports betting, the excitement of horse racing or the exhilaration that only a casino can offer, we have it all! Join Us Today!

As Featured by

Call us now 1.877.717.7747 To get you started with our sign-up bonusesCall now and speak to an account manager