Responsible Gaming

Responsible Gaming Policy

Aligned with the Anjouan Gaming License Authority (AGLA)

At BetPhoenix.ag, we are committed to providing a safe, fair, and responsible gaming environment. While the majority of customers enjoy gaming as a form of entertainment, we recognize that gambling can pose risks for some individuals. Our Responsible Gaming Policy outlines the tools, resources, and controls available to support healthy gameplay and prevent harm.

1. Our Commitment to Responsible Gaming

1.1 Protecting Minors (18+)

BetPhoenix strictly prohibits access to its sportsbook and casino services by anyone under the age of 18, or the minimum legal age of their jurisdiction if higher. We do not market, advertise, or promote our services to minors under any circumstance. BetPhoenix implements age-verification checks and reserves the right to request proof of age at any time to ensure compliance with this requirement. Any account found to be in use by a minor will be closed immediately, and all associated activity will be voided.

1.2 Preventing Gambling Harm

We are dedicated to:

  • Helping customers gamble responsibly
  • Providing tools to manage gambling behavior
  • Promoting awareness of problem gambling
  • Ensuring compliance with AGLA's responsible gaming requirements

1.3 Gambling Is Entertainment

We remind customers that gambling should never be viewed as:

  • A source of income
  • A way to recover financial losses

It should be enjoyed strictly as entertainment.

2. Recommendations for Responsible Play

To help maintain healthy gaming habits, we encourage customers to:

  1. Set limits on time and/or money spent before playing
  2. Track your gaming history to monitor spending and behavior
  3. Balance gambling with other activities
  4. Avoid chasing losses
  5. Take regular breaks
  6. Only gamble with money you can afford to lose

3. Player Protection Tools

BetPhoenix provides the following tools upon customer request:

3.1 Deposit Limits

You may request daily, weekly, or monthly deposit caps.

3.2 Loss Limits

Loss limits help ensure spending does not exceed predetermined thresholds.

3.3 Time Limits

Gaming sessions can be limited to promote healthy gameplay habits.

3.4 Reality Checks

Periodic notifications that remind players how long they have been logged in.

3.5 Self-Exclusion

Customers who believe their gambling is becoming harmful may request temporary or permanent self-exclusion.

During a self-exclusion period:

  • Account access is blocked
  • Deposits are not allowed
  • Marketing communications are stopped

To initiate self-exclusion, contact:

📩 [email protected]

4. Voluntary Account Closure

At any time, customers may request:

  • Temporary account suspension
  • Permanent account closure

These requests may be related to responsible gambling or personal preference.

5. Self-Assessment Tools

We encourage customers to evaluate their gambling habits using evidence-based tools:

These tools provide confidential insights into gambling behavior and risk levels.

6. Organizations Offering Support

If you or someone you know may be experiencing a gambling problem, please consider contacting:

These organizations offer free, confidential support.

7. Compliance with AGLA Regulations

BetPhoenix.ag adheres to all Responsible Gaming standards issued by:

  • Anjouan Gaming License Authority (AGLA)
  • International responsible gambling frameworks
  • Local laws in applicable jurisdictions

We may update this policy at any time to remain aligned with regulatory obligations and best practices.