BetPhoenix Sportsbook values and respects the privacy of its visitors and members. The purpose of this policy is to inform you of the way in which we deal with the information provided by you that enables us to effectively manage your relationship with BetPhoenix. Please read this carefully before you provide us with any personal information.
Children's Protection
BetPhoenix does not market to children under the age of 18. And its use is prohibited to anyone under the age of 18.
PREMIUM LIVE BETTING RULES
**** ANY USE OF BOTS FOR PLACING WAGERS WILL RESULT IN IMMEDIATE TERMINATION OF ACCESS TO THIS PLATFORM AND ALL WAGERS VOIDED ****
1 General Betting
1.1
1.1.1 All bets will be accepted in accordance with the current LINE - a list of events with the fixed odds and winning coefficients established by BetPhoenix. The odds can be changed by BetPhoenix after the bets are placed, but conditions of bets remain intact. Clients should check for all possible changes in the odds prior to placing the bet.
LOTTERY RULES
- By placing a Lottery bet, you are betting with Betphoenix Lottery (not with the respective Lotteries). Winnings from your Lottery bets will be paid by Betphoenix Lottery.
- Our website provides online 3 balls and 4 balls lottery tickets using California, New York and Texas lottery draws.
House Rules including the differences between phone betting and betting online can be found here.
- All deposits are subject to management approval, BetPhoenix Sportsbook reserves the right to accept, deny or reverse any deposit.
- The use of credit cards, as well as any of our e-wallet solutions and other electronic payment methods is restricted to one account, meaning the same credit card number, bank account or e-wallet account cannot be used by more than 1 client.
- Credit cards or e-wallet accounts must be in the name registered in the account with BetPhoenix Sportsbook.
If we have reasonable grounds to believe that you are involved in collusion, fraud, or Criminal Activity, we reserve the right to suspend your account pending investigation. We also reserve the right to withhold the whole or part of your account balance and/or close your account permanently. We reserve the right to recover from Your Account the amount of any pay-outs, bonuses, or winnings which have been affected by any of the following activities:
GENERAL PROMOTIONS RULES
- Promotions are limited to one per deposit, per person, account, household, e-mail, telephone number; same payment account (e.g.
Anti-Money Laundering (AML) Policy
This AML Policy outlines the framework and procedures that BetPhoenix has established to comply with all relevant AML laws and regulations. It demonstrates our unwavering commitment to preventing money laundering and terrorist financing by fostering a culture of compliance and vigilance throughout our organization. We recognize that the landscape of financial crimes is continually evolving, and as such, we are committed to regularly updating our policies and procedures to stay ahead of emerging threats.
KYC (Know Your Customer) Policy
At BetPhoenix, we are committed to ensuring a safe and secure environment for all our customers. As part of our compliance with international anti-money laundering (AML) regulations and to safeguard our platform from fraudulent activities, we have implemented a comprehensive Know Your Customer (KYC) policy. This policy outlines the procedures and requirements for verifying the identity of our customers.
I. Purpose
The primary objectives of our KYC policy are to:
At BetPhoenix, we are committed to promoting responsible gambling and ensuring a safe and enjoyable experience for all our customers. We recognize that gambling can become a problem for some individuals and we are dedicated to providing resources and tools to help our customers play responsibly.