Anti-Fraud, Collusion & Criminal Activity Policy

Anti-Fraud, Collusion & Criminal Activity Policy

Aligned with the Anjouan Gaming License Authority (AGLA)

BetPhoenix.ag maintains a strict zero-tolerance policy toward fraud, collusion, money laundering, unlawful activity, or any behavior intended to gain an unfair advantage. As required by the Anjouan Gaming License Authority (AGLA), BetPhoenix implements strong technical, operational, and investigative controls to protect the integrity of its sportsbook and casino services.

If we have reasonable grounds to believe you are involved in any form of collusion, fraud, manipulation, criminal activity, or breach of our Terms & Conditions, BetPhoenix reserves the right to:

  • Suspend your account pending investigation
  • Freeze all funds
  • Withhold all or part of your account balance
  • Void affected wagers, bonuses, or winnings
  • Permanently close your account
  • Report the activity to relevant financial institutions, processors, or authorities, including AGLA if required

BetPhoenix may recover from your account any payouts, bonuses, or winnings affected by prohibited conduct.

1. Prohibited Activities

You may not engage in any of the following activities:

1.1 Fraudulent Activity

Fraud includes, but is not limited to:

  • The use of stolen, cloned, forged, or unauthorized credit/debit cards
  • Unauthorized use of any payment method
  • Chargebacks or reversal of deposits
  • Identity fraud or falsifying KYC documentation
  • Any attempt to deceive or mislead the Company

1.2 Collusion and Cheating

Collusion refers to any coordinated or deceptive behavior intended to gain an unfair advantage, including:

  • Use of multiple accounts for strategic wagering
  • Acting as a “beard” or “mover” to place bets on behalf of others
  • Sharing information with other players to circumvent rules
  • Exploiting game vulnerabilities or betting markets with coordinated intent

1.3 Use of Bots or Automated Systems

The use of bots, scripts, spiders, AI betting tools, or automated systems is strictly prohibited. Any automated interaction with BetPhoenix software or platforms constitutes cheating.

1.4 Unfair Advantage & System Exploitation

Unfair advantage includes:

  • Exploiting any fault, loophole, or error in our software
  • Abuse of bonuses or promotional offers
  • Sole targeting of derived markets to exploit algorithmic inefficiencies
  • Use of VPNs, proxies, or anonymizing services to bypass location restrictions

These actions violate AGLA operational integrity rules.

1.5 Criminal Activity

Criminal activity includes:

  • Money laundering
  • Financing of terrorism
  • Fraudulent financial manipulation
  • Participation in any legally punishable offense

BetPhoenix cooperates with AGLA oversight, financial institutions, processors, and law-enforcement agencies when criminal activity is suspected.

2. Detection & Investigation

BetPhoenix uses industry-standard and proprietary tools to detect:

  • Multi-accounting
  • Payment fraud
  • Chargeback manipulation
  • Collusion patterns
  • Bot or script activity
  • VPN / proxy usage
  • Irregular betting behavior
  • Rapid deposit-withdrawal cycles

All investigations are performed fairly, objectively, and in accordance with AGLA guidelines.

Investigations may continue even after an account has been suspended or closed. During this period:

  • Account access may remain restricted
  • Funds may be held until the investigation is complete
  • Additional documents may be requested

BetPhoenix will make reasonable efforts to resolve investigations in a timely manner.

3. Reporting & Regulatory Cooperation

If fraudulent or criminal activity is suspected:

  • BetPhoenix may report the incident to:
    • AGLA
    • Payment processors
    • Financial institutions
    • Law enforcement authorities (if applicable)
  • BetPhoenix may share relevant information provided it complies with AML/CFT and data-protection requirements.

This is required under the Anjouan AML/CFT Code of Conduct.

4. Account Closure & Fund Forfeiture

BetPhoenix may permanently close an account if:

  • Fraud or collusion is proven
  • The customer refuses to cooperate with an investigation
  • The customer fails KYC/AML verification
  • Criminal activity is confirmed

Funds associated with fraudulent or criminal behavior may be forfeited.

5. Customer Responsibility

Customers agree to:

  • Use their own identity and payment methods
  • Not share accounts
  • Not participate in coordinated betting activity
  • Not attempt to bypass security or geographic controls
  • Not manipulate odds, software, or promotions

Violation of these rules may result in permanent account closure and forfeiture of funds.